Warranty Policy

At Nexus Carparts, we stand behind the quality of our products. Our warranty policies are designed to ensure your satisfaction and provide peace of mind when purchasing auto parts from us. Please review the following warranty guidelines:

1. Standard Warranty Coverage

• We offer a standard warranty on all our products, covering manufacturing defects and workmanship errors.
• The duration of our standard warranty varies depending on the type of product and manufacturer. Please refer to the product listing or contact our customer support team for specific warranty details.

2. Warranty Claim Process

• If you believe your product is covered under warranty due to a manufacturing defect or workmanship error, please contact our customer support team promptly
• To initiate a warranty claim, you may be required to provide proof of purchase, product serial number (if applicable), and details of the issue
• Our team will assess your warranty claim and provide further instructions on how to proceed with the return or exchange process

3. Exclusions and Limitations

• Our warranty does not cover damage caused by improper installation, misuse, neglect, accidents, or normal wear and tear.
• Any alterations or modifications to the product not authorized by the manufacturer may void the warranty.
• Warranty coverage may vary for products sold as "used," "refurbished," or "open box." Please check the product listing for warranty information specific to these items.

4. Resolution Options

• Depending on the nature of the warranty claim, we may offer repair, replacement, or store credit as resolution options.
• In some cases, refunds may be issued at the discretion of Nexus Carparts management.

5. Extended Warranty Options

• For select products, we may offer extended warranty options for an additional fee. These extended warranties provide added protection beyond the standard warranty period.
• Please inquire with our customer support team about available extended warranty options for your purchase.

6. Manufacturer Warranties

• Some products may come with warranties provided directly by the manufacturer. In such cases, warranty claims will be handled according to the manufacturer's policies and procedures.
• If your product is covered by a manufacturer warranty, we will assist you in contacting the manufacturer and facilitate the warranty claim process on your behalf.

Nexus Carparts is dedicated to providing exceptional customer service, and we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us for assistance.